• Doctor consulting with empowered patient, thumbnail

    How top hospitals win in the age of the empowered patient

    In the age of the empowered patient, hospital websites are more important than ever. See how top hospitals are delivering better digital experiences before, during and after patients walk through the front door. ​

    February 23, 2017

  • Lead change by deleting assumptions

    Lead change by deleting status quo assumptions

    ​Not all change is wise, but nearly all change is resisted. To overcome organizational inertia and lead the way to transformation, you may need the strategic clarity that only the delete key can deliver.

    February 7, 2017

  • Connective DX

    2017 critical path: keeping digital strategy focused in the face of change

    As 2017 digital initiatives start to kick into high gear, we asked our Connective DX practice leads what they see in the coming year and how they’re advising clients to stay focused in the face of rapid change.

    January 12, 2017

  • Digital strategy work session

    7 essential competencies for digital transformation

    ​We’ve all heard the hype around digital transformation. Now discover the seven organizational competencies you need to transform your digital customer experience—and drive sustainable business success.

    January 7, 2017

  • Doctor talking to patient in a hospital

    Moments of truth: designing for real-life patient experiences

    When creating patient experiences, healthcare leaders and designers should test their assumptions with real patients and ground their understanding with the entire spectrum of experiences—including worst case scenarios.

    November 3, 2016

  • Woman presents financial data

    How to ask your boss for a million bucks

    Knowing you need to improve your customer’s digital experiences is one thing; connecting those improvements to the bottom line is another. Learn how to get large-scale digital initiatives funded by speaking your CFO’s language.​

    October 14, 2016

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