• EXM Laptop and Train

    Hang out with Connective DX and talk EXM at Sitecore Symposium 2018

    Sitecore Symposium 2018 is just around the corner and Connective DX will be there celebrating Platinum Partner status along with our team of MVP developers and a few other special guests. This year, we’re proud to announce that our very own Pete Navarra will give a live feature presentation about Sitecore Email Experience Manager (EXM).

    September 19, 2018

  • small team chatting

    Public Utilities: Making the case for a mobile app

    In the business of delivering energy to the public, it’s attractive to forgo the latest technological fads and focus on what matters: Delivering world-class service while being a responsible steward over the resources under your discretion. However, adding a mobile app to the mix of channels used to communicate with your customers allows you to meet your customers where they are, today and increasingly in the future. Like the internet, mobile is no fad and, as we’ll show, having a mobile strategy isn’t just responsible, it’s a requirement in the 21st century.

    August 21, 2018

  • UDX Index

    New Research Benchmarks Digital Excellence Across Public Utility Websites

    New Research Benchmarks Digital Excellence Across Public Utility Websites

    Connective DX has released a new research report, the Utility Digital Experience (UDX) Index, which evaluates, benchmarks and spotlights best practices among public-facing utility websites. The report reviews user experience across the top 16 US-based utilities as ranked by JD Power (2017).

    June 14, 2018

  • Photo of Daimler headquarters building from the outside

    Daimler Trucks North America embarks on cultural change with CX Day

    While customer-centricity is a strategic driver for most organizations, it’s often hard for large global organizations such as Daimler Trucks North America (DTNA), the leading manufacturer of commercial vehicles in the North America, to create the cultural shift amongst its business units to orient their day-to-day work to a common CX vision. Learn how DTNA is changing their process to become more customer centric.

    January 30, 2018

  • I resolve to image with 18 in the background

    Customer-centric resolutions for 2018

    As we head into the new year, we’d like to share with you some of our favorite ways in which you can better meet the needs of your customers. Here are 12 customer-centric methods to improve your customers’ experience, that will also create more value for your company. Plus, a downloadable 2018 calendar.

    December 29, 2017

  • Utility image square

    CX for utilities: An opportunity to embrace change

    Increasing disruptions in the utilities industry are forcing many companies to prioritize their customer experience (CX) investments to ensure they stay competitive. Learn why modern utilities must become “customer-obsessed” and how they are learning to embrace change in their field.

    October 3, 2017

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