HDX Index open

Unpacking the 2018 Hospital Digital Experience Index Unpacking the 2018 Hospital Digital Experience Index

Each year, Connective DX creates an in-depth benchmarking study entitled the Hospital Digital Experience Index (HDX) comparing and ranking the digital experience of the top fifteen hospitals in the US News & World Report rankings. This year, we are releasing the updated report on November 1st, but you can register now to receive a digital advance copy as soon as Thursday, October 25th.


The Hospital Digital Experience study is a method for baselining the digital customer experience delivered via hospital websites. It combines publicly observable use data and expert testing to spotlight emerging best practices. The goal is to provide healthcare leaders with an objective and informed view they can use to improve the ways they engage their most valuable audiences online. Connective DX shares this research and methodology with healthcare leaders who are advancing digital change and those working to make healthcare more digitally accessible.


We do this because we believe access to care is integral to the patient experience. As a first principal, we believe our ability to care, cure, influence and learn inevitably starts with patient access.


At over seventy pages in length, this year’s report reveals a few changes in the top-ranked digital experiences as well as two types of progress: iterative improvement on longstanding challenges, and new patterns of engagement intended to improve patient access. Armed with multiple years of experience conducting a quantitative and qualitative expert analysis of the top-ranked hospitals, we also provide insight into the pace and examples of change at individual institutions.

Webinar: Unpacking the HDX

Because of the depth of this year's edition, Connective DX will mark the release with a free webinar providing an overview of the key insights and findings. You can join us for a forty-five-minute expert tour of the best digital work happening among these fifteen top-ranked hospital systems on November 13th, 2018 at 2PM Eastern.  Register Now


This webinar will feature HDX author and primary researcher Dave Wieneke, who developed the HDX method as director of the healthcare practice at Connective DX. He will review emerging trends and new best practices seen across these leading systems’ sites.  Register Now


Findings to be discussed:


  • The ways hospital brands are bringing diversity forward as never before

  • The consensus convention for audience segmentation

  • Most favored channels for communication via digital

  • Rapidly emerging online multilingual hospital communications


For 2018, the HDX assessment standard has added seven new measurements including new use cases and the impact of email, social, and expanded reach through organic search.  


Come with your questions about best practices on hospital websites – and we’ll have lessons learned from this year’s 15 top-ranked hospital systems. Attendees will all receive a complimentary printed and bound copy of the report as well as a digital download. Register Now