• doctor at laptop

    Non-staffed clinics and pharmacies get test run in China

    One of the largest insurance companies in China plans to open doctorless clinic booths at a rate of over thirty a day in the next few months. Dave Wieneke, healthcare practice director at Connective DX, fills-in the details and how AI and automation can up-level innovation plans in healthcare and beyond.

    December 6, 2018

  • man holding cell phone

    Increasing the value of patient relationships at One Medical

    Closing the gap between the digital expectations of healthcare consumers and the capabilities of payers and providers is becoming a must win battle in healthcare. Dave Wieneke, healthcare practice director at Connective DX, recounts research on this and ideas innovators in any industry might take from One Medical’s digitally adroit service model.

    November 30, 2018

  • business care clinic

    Healthcare transformation in the age of the customer

    In many industries outside of healthcare, the mantra has been 'experience matters' for years. Forrester Research declared we entered the age of the customer in 2010. An era marked by 'empowered buyers demanding new levels of customer obsession.' As consumer technology crept into every facet of our lives, people learned how to find the best products, prices, and every piece of information necessary to make maximally informed decisions about how to spend their money.

    October 23, 2018

  • HDX Index

    Unpacking the 2018 Hospital Digital Experience Index

    Each year, Connective DX creates an in-depth benchmarking study entitled the Hospital Digital Experience Index (HDX) comparing and ranking the digital experience of the top fifteen hospitals in the US News & World Report rankings. This year, we are releasing the updated report on November 1st, but you can register now to receive a digital advance copy as soon as Thursday, October 25th.

    October 22, 2018

  • apple watch

    Healthcare you wear: Recent innovations worth getting excited about

    At Connective DX we spend a lot of time thinking about healthcare. In particular, we might be regarded as slightly obsessed with improving the digital patient experience, which is why it is impossible to ignore when two of our favorite consumer technology companies announce moves in the healthcare space.

    With their products moving beyond mere fitness or wellness apps, a handful of stars in Silicon Valley (and beyond) were recently selected by the US Food and Drug Administration to participate in the accelerated clearance process for software medical devices. And while many consumers see this as a good thing, as we’ll share, some of the excitement has been a little more cautious.

    September 21, 2018

  • women meeting in office

    Framing stronger hypotheses with elaboration, iteration, and a Mad Lib

    I was leading an innovation workshop for a technology company where research and discovery are a big part of their culture. Call it being fact-based, empirical, or scientific -- the practice of testing and moving forward with a rational expectation for what happens next is a priority for leaders across disciplines.

    But the insights we have grow from the hypotheses we frame. So, our workshop dug-in to what makes a hypothesis strong.

    August 17, 2018

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