• Andrew Hogan headshot

    How better digital CX benefits your bottom line

    Creating great digital experiences for your customers isn’t just a “nice-to-have.” As Forrester Research writes, “Companies will increasingly win or lose on the battleground of customer experience.” Delight speaker Andrew Hogan is a Forrester Research analyst serving customer experience (CX) professionals. He says digital CX improvements can drive revenue growth, but you have to focus on customer outcomes and customer feelings, not just interactions.

    This article posted on September 11, 2016 on Delight

  • Michelle Lee headshot

    Michelle Lee: Designing for play

    When we think about play, we often imagine a child’s world of toys and games, but who says play has to be confined to our childhoods? Michelle Lee leads the Design for Play Team at IDEO Toy Lab. At Delight 2016 she'll be talking about how IDEO’s team sees play and its potential to bring delight and engagement not only to the youngest customers, but to people of all ages.

    This article posted on August 5, 2016 on Delight

  • David Rose headshot

    David Rose: Enchanted objects & IoT

    Delight keynote speaker David Rose believes we need technology thats less like a sci-fi communicator and more like a crystal ball. And he isn’t just dreaming of a future where everyday objects possess magical powers; he’s designing it.

    This article posted on July 22, 2016 on Delight

  • Child and grandma smiling at tablet device

    How utilities can supercharge digital customer experience

    The changing energy landscape opens up new opportunities for utility companies, but also challenges. Portland General Electric and others are transforming their digital experience to meet higher customer expectations and build loyalty.

    June 25, 2016

  • Sara Wachter-Boettcher

    Sara Wachter-Boettcher: Design for Real Life

    Delight keynote speaker Sara Wachter-Boettcher says “there's no checklist for the human experience.” In this interview she talks about how to design experiences with greater compassion.

    This article posted on June 24, 2016 on Delight

  • Design thinking drives business transformation

    Design thinking drives business transformation

    Design thinking can be a critical driver for business transformation, but it often involves a huge cultural shift—and new ways of working. This was a key theme at the 2015 Delight Conference, focused on creating digital experiences that people love.

    October 30, 2015

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