• Connective DX

    Charting a path to customer-centric personalization

    More than half of companies say personalization is a top priority, but far fewer can show measurable business value. See how you can beat the odds with a personalization strategy framework that is scalable, repeatable and measurable.

    June 9, 2017

  • Hand holding cell phone with Banner Bank webpage displayed

    Bridging a gap in the customer experience

    Banner Bank is bridging a gap in banking customer experience. Learn how they made their online banking experience live up to their in-branch experience, increasing customer visits and engagement.

    May 2, 2017

  • NEB website displayed on computer screen

    A life-science leader transforms around digital

    New website integrates ecommerce and makes it easier for customers to find, buy and use NEB products.

    March 9, 2017

  • Andrew Hogan headshot

    How better digital CX benefits your bottom line

    Creating great digital experiences for your customers isn’t just a “nice-to-have.” As Forrester Research writes, “Companies will increasingly win or lose on the battleground of customer experience.” Delight speaker Andrew Hogan is a Forrester Research analyst serving customer experience (CX) professionals. He says digital CX improvements can drive revenue growth, but you have to focus on customer outcomes and customer feelings, not just interactions.

    This article posted on September 11, 2016 on Delight

  • Michelle Lee headshot

    Michelle Lee: Designing for play

    When we think about play, we often imagine a child’s world of toys and games, but who says play has to be confined to our childhoods? Michelle Lee leads the Design for Play Team at IDEO Toy Lab. At Delight 2016 she'll be talking about how IDEO’s team sees play and its potential to bring delight and engagement not only to the youngest customers, but to people of all ages.

    This article posted on August 5, 2016 on Delight

  • David Rose headshot

    David Rose: Enchanted objects & IoT

    Delight keynote speaker David Rose believes we need technology thats less like a sci-fi communicator and more like a crystal ball. And he isn’t just dreaming of a future where everyday objects possess magical powers; he’s designing it.

    This article posted on July 22, 2016 on Delight

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