Experience Design2019-10-15T07:08:11-07:00

Digital experiences are the result of many different elements coming together at one time. Our connected approach to Experience Design starts by understanding your customer and their goals. We identify the content they will respond to and the moments that matter most along their journey. Finally, we align the structure and brand to the relevant points on the journey.

Our expertise combines user experience, interaction design, content strategy, analytics and frontend development. Our process aligns these teams around customer-centric principles and measurements that guide how we design and build the experience.

Experience Design offerings

Journey Mapping

Understanding how your customers think, act and feel is the heart of user-centered design. Our research-driven customer journey mapping engagements help organizations understand business-critical customer needs and prioritize digital roadmaps.

Content Strategy

Great content is the reason people engage in the digital space. A dedicated content practice helps clients develop a sustainable approach to the creation, management and governance of insightful, valuable content.

UX & UI Design

The best digital experiences are human experiences. Our user experience and user interface design teams deliver the utility, structure and story to earn a place in your customers’ lives.


Helping customers get things done on mobile can be the most immediate and intimate way to deliver value and forge connection. From the mobile web to apps, we put your brand in the hands of your customers.


Digital experiences don’t happen on screens; they happen in your customers’ daily lives. Our Experience Design team combines content, technology and customer insight to create innovative digital experiences that delight your customers.

Experience Analytics & Optimization

We design and build systems that listen, learn and evolve. Our Experience Analytics team helps you quantify, optimize and humanize digital experiences throughout the customer journey.

Case Studies

Related Thinking

Connection is everything

Digital isn’t a project or a campaign. It’s a mode of engaging that reveals the truth of your organization’s vision and capability.

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