The 2018 Utility Digital Experience (UDX) index provides an objective and informed view of best practices, emerging solutions and performance of the top 16 residential public utility websites.* Using a rigorous combination of data and expert observation, the UDX Index benchmarks how leading public utilities:
- Support key customer tasks effectively
- Engage customers in energy programs
- Help resolve issues through online self-service
The UDX will be a valuable reference for marketing and technology leaders looking to improve digital engagement with their customers.
The UDX Index will be published in Q1. Sign up today to request an advance copy and to receive a complimentary UDX review of your public utility website.
*As reported in the J.D. Power 2017 Electric Utility Residential Customer Satisfaction Study