Utility Digital Experience Index

The 2018 Utility Digital Experience Index

The 2018 Utility Digital Experience (UDX) index provides an objective and informed view of best practices, emerging solutions and performance of the top 16 residential public utility websites.* Using a rigorous combination of data and expert observation, the UDX Index benchmarks how leading public utilities:

  • Support key customer tasks effectively
  • Engage customers in energy programs
  • Help resolve issues through online self-service

The UDX will be a valuable reference for marketing and technology leaders looking to improve digital engagement with their customers.

The UDX Index will be published in Q1. Sign up today to request an advance copy and to receive a complimentary UDX review of your public utility website.




*As reported in the J.D. Power 2017 Electric Utility Residential Customer Satisfaction Study

Sydney Wood

At Connective DX we’ve helped utilities like Portland General Electric, Avista, Puget Sound Energy and more increase satisfaction scores, reduce call volume and deliver more useful and relevant information to their customers.

Contact: Sydney Wood

(877) 897-7620



Portland General Electric

No other customer experience program can offer a more immediate return on investment.

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