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Public utilities The Customer Experience Opportunity

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Portland General Electric         Puget Sound Energy logo         SolarWorld logo         NW Natural logo         Pacific Power logo        Avista Corporation

Create Engagement, Loyalty and Satisfaction

Customer experience is the driver of satisfaction and the protection against industry disruption.

The leading experience partner for public utilities, Connective DX helps organizations embrace the power of digital, align around the customer and take control of their digital future.

Connective DX offers a full suite of services for some of the nation's largest utility organizations. We’ve helped utilities like Portland General Electric, Avista, Puget Sound Energy and more increase satisfaction scores, reduce call volume and deliver more useful and relevant information to their customers.

Connect with our team and uncover how we can transform and optimize your customer experience.


Sydney Wood

Contact: Sydney Wood

(877) 897-7620


Our Point of View

Hear directly from the team how we address the different aspects of the self-service experience, to the role of content, to our design philosophy.


Portland General Electric

No other customer experience program can offer a more immediate return on investment.

Read Case Study