Online : Speaking
We all know a website is never done, but health systems often struggle to keep the momentum after a large redesign project. Team members move onto new projects, external partners go away, and digital teams are often left in a “firefighting mode” instead of proactively improving digital customer experiences. It doesn’t need to be this way.
Join us to learn how leading health systems are structuring their people, processes and technology to create ongoing operational capabilities for sustainable “post-launch” success. We’ll discuss:
-Practical tips for prioritizing post launch projects
-The seven essential competencies for digital teams to establish
-How to build a business case for ongoing investment in digital programs
-Staffing models for content and technology governance
-The role of measurement and testing in improving digital patient experiences
The webinar will be moderated by Jeff Cram, Co-founder, Connective DX and will include special guests from leading health care systems sharing experiences on managing websites post launch.