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We help organizations embrace the power of digital, align around the customer, and take control of their digital future.

Connective DX stood out as truly understanding our customer experience problem and our business goals. They were instrumental in helping us evolve to a more unified experience and to make a real difference to our clients.

Dianne Larsen

Senior Vice President of Marketing Banner Bank

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Call Sydney in Portland: (877) 897-7620
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Connective DX has offices in Portland, OR and Boston, MA

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Related Thinking

Delight isn’t for everyone

As some of the Delight 2014 attendees experienced, airlines continue to focus on maximizing revenue rather than delivering a great customer experience. Most airlines today choose to scale back service and pack planes so tightly that using the traditional four inches of seat reclining space has become a battle between customers for personal space. If we’re seeing an arms race brewing over how two adults come to an agreement over how to share four inches of space, it’s clear that for many organizations, customer experience is all marketing and not part of the business strategy.

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